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Track your order

Enter the tracking number from your shipping confirmation email to see the latest carrier updates.

Tracking opens on 17TRACK, an external shipment tracking service. Your Shopify order number is different from your tracking number.

How delivery works

  1. Order confirmedYou’ll get a confirmation email straight away.
  2. Dispatched within 48 hoursYour tracking number arrives by email when it ships.
  3. Delivered in 5–8 business daysFree tracked delivery to Australia, counted from dispatch.

Due to the recent high volume of orders, please allow up to 10 business days.

Where is my tracking number?

When your order ships, the tracking number is included in your shipping confirmation email. Check your inbox and spam folder.

No update yet?

The carrier may not have scanned the parcel yet. Check again after the carrier has received and processed it.

Need a hand?

If you cannot find your tracking number or need help with a delivery, contact us with your order number.