Shipping Policy

Where we deliver

Titan Ware offers free standard shipping to Australia for addresses supported at checkout. Any additional destinations, available services and applicable charges will be shown at checkout. We cannot accept orders for destinations that checkout does not support.

Processing & dispatch

Orders are prepared after payment is confirmed. Our dispatch timeframe is within 48 hours. If we cannot dispatch within the promised timeframe, we will contact you about the delay and the cancellation or refund options available under applicable law.

Delivery estimates

Estimated delivery is 5–8 business days after dispatch. Due to the recent high volume of orders, delivery may take up to 10 business days. These are estimates, not guaranteed arrival dates. Weekends and public holidays are not business days. We will provide tracking when your order ships.

Tracking your order

Use the tracking number in your shipping confirmation email on our Track My Order page. Your order number is different from your tracking number. Carrier updates may take time to appear after dispatch.

Addresses, duties & delivery issues

Check your address before placing an order. If it needs correcting, contact us promptly; changes may not be possible after dispatch. Any applicable import duties or taxes, and whether they are included, will be disclosed where required at checkout. If a parcel is missing, damaged or significantly delayed, contact us with your order number so we can investigate and provide an appropriate resolution. These terms do not limit rights under applicable consumer law.

Contact our team

For questions about these terms, delivery or an order, use our contact form. Include your order number where relevant.