Refund Policy

We do not currently offer change-of-mind returns. If your order arrives damaged, faulty or not as described, we will provide the repair, replacement, refund or other remedy required under applicable consumer law.

Change of mind

We do not currently accept returns for change of mind, so please check the size guide before ordering. This does not limit your rights if the product is faulty, unsafe or not as described.

How to report a problem

Contact us through our contact form as soon as you can after delivery. Include your order number, the item and a description of the problem; photos help us assess it. Please wait for our instructions and the correct address before sending anything back.

Sending an item back

If we ask you to send back a faulty, damaged or incorrectly supplied item, we cover reasonable shipping costs where required by applicable law. Contact us to arrange this before sending anything.

Damaged, incorrect or faulty items

Contact us with your order number and a description of the problem; photos can help us assess it. Stop using cookware you believe is unsafe. Opening or using an item does not remove consumer guarantee rights. We will provide the repair, replacement, refund or other remedy required by applicable law. For a major failure under Australian Consumer Law, you may choose a refund or replacement.

Refunds

After assessing your request, we will confirm the outcome and issue any refund owed to the original payment method. We process refunds within the timeframe required by applicable law; payment providers may take additional time to display the credit. Contact us if an approved refund has not appeared.

Order changes & cancellations

Contact us promptly if you need to change or cancel an order. We will check whether it can still be changed before dispatch. If it has already shipped, we may not be able to change or cancel it. This does not limit any cancellation or refund rights you have under law.

Complimentary digital gifts

Any recipe e-book included free with a pan has no separate purchase charge and is not refundable for a cash amount. Receiving a digital gift does not remove your rights in relation to the cookware.

Contact our team

For questions about these terms, delivery or an order, use our contact form. Include your order number where relevant.