Privacy Policy

Titan Ware operates this cookware storefront using Shopify. This policy explains how personal information is collected, used and shared when you browse, place an order, subscribe to emails or contact us.

Information we collect

We collect the information you provide, such as your name, email, delivery and billing address, phone number, order details and customer service messages. Shopify and payment providers process payment information to complete transactions. Website technology may also collect device, browser, IP address and browsing information through cookies and similar tools.

How we use information

We use information to process payments, fulfil and track orders, deliver any included digital products, provide customer support, manage refunds, protect against fraud and meet record-keeping obligations. Where permitted and subject to your choices, we also use information to improve the store, measure advertising and send marketing communications.

Who information is shared with

Information needed to provide these services may be shared with Shopify, payment providers, fulfilment suppliers, delivery carriers, customer service and technical providers. Advertising or analytics providers may receive browsing information where those services are enabled and permitted by your choices. Information may also be disclosed when required by law or to protect against fraud. We do not need your payment password or banking login details; do not send them through our contact form.

Shopify & overseas processing

Our store is hosted by Shopify. Shopify and other service providers may process information outside Australia. Suppliers involved in fulfilling orders may also receive the contact and delivery details necessary to ship your purchase. Processing locations depend on the provider and service. Shopify explains its own processing and privacy rights in its Consumer Privacy Policy and Privacy Portal.

• Shopify Consumer Privacy Policy ↗
• Shopify Privacy Portal ↗

Cookies & advertising choices

Cookies support checkout, security, preferences and, where enabled, analytics or advertising. Your Privacy Choices lets you turn off marketing tracking and advertising data sharing through Shopify’s privacy controls on the browser you are using. Other devices or cleared cookies may require a new choice. Essential order processing is not stopped by that choice.

Marketing emails

You can unsubscribe from promotional emails using the link in the email. We may still send service messages needed for your purchases, such as confirmations, shipping updates and responses to support requests.

Security & retention

We use reasonable safeguards and service providers to protect information, but no internet transmission or storage system is completely secure. Information is retained as needed to fulfil orders, provide services, meet legal and accounting obligations, resolve disputes and maintain records. Retention periods depend on the information and purpose.

Access, correction & privacy requests

Contact our team to ask about your information or request access, correction or deletion. We may verify your identity before acting, and some information may need to be retained for legal or transaction records. We will assess requests under applicable law. Shopify’s Privacy Portal also handles requests about information processed by Shopify in its own capacity.

Questions & complaints

If you have a privacy concern, contact us through our contact form with details so we can investigate and respond. If it remains unresolved, you may contact the relevant privacy regulator, including the Office of the Australian Information Commissioner where it has jurisdiction.

External sites & children

External services, including 17TRACK, have their own privacy policies. Our store is intended for adults purchasing cookware. If you believe a child has provided personal information without appropriate permission, contact us.

Changes to this policy

We may update this policy when our services, practices or legal obligations change. The date above identifies the current version. Material changes will be notified where required.

Contact our team

For questions about these terms, delivery or an order, use our contact form. Include your order number where relevant.